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| What do I do if my vehicle breaks down? |
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| 1. | Call the dealer who sold you your plan and find out if they are able to work on
your vehicle. If not, the selling dealer should be able to refer you to an authorized automotive repair facility
for your particular vehicle make and model. | | | 2. | Provide the authorized
automotive repair facility with your Service Agreement (you should have received this 30 days after
purchasing the Plan) and proof of maintenance, if applicable. | | | 3. | Have the authorized automotive repair facility contact Nissan at (800) 888-5245
to get authorization to proceed with the repairs. |
If your vehicle breaks down on the
weekend, you have 2 options:
| 1. | Take your vehicle to an authorized automotive repair facility, have
them diagnose the problem and call QualityGuard+Plus ((800) 888-5245) on Monday to obtain
authorization for repairs. | | | 2. | Pay for the repairs yourself
and you will be reimbursed (less the deductible) if the repairs are covered by your Plan. Contact
QualityGuard+Plus at (800) 888-5245 as soon as possible and mail all copies of the repair
orders/invoices/receipts, including proof of payment to: Nissan North America, QualityGuard+Plus,
Customer Reimbursement, P.O. Box 680, Gardena, CA 90247. |
After we have
reviewed your documents and determined whether the repair is covered under your Service Agreement we
will send a check to the address on the Agreement we have for you in our records. This process can take up
to one month. If repairs are not covered, we will call you or send you a letter stating the reason the claim
was denied. |
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| How do I submit a claim? |
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Assuming that you are experiencing failure of a covered part, have your authorized repair facility contact Nissan at (800) 888-5245 to get pre-authorization to proceed with the repairs.
Or pay for the repairs yourself and you will be reimbursed (less the deductible), if the repairs are covered by your Plan. Contact QualityGuard+Plus at (800) 888-5245 as soon as possible and mail all copies of the repair orders/invoices/receipts, including proof of payment to: Nissan North America, QualityGuard+Plus, Customer Reimbursement, P.O. Box 680, Gardena, CA 90247. |
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| Where can I get a copy of a service agreement? |
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| You can view, download, and print a sample copy according to the state in which you bought your vehicle from View Service Agreements. If you need a replacement copy of your actual Agreement, contact Nissan at (800) 888-5245. |
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| How does the deductible work? |
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| Once your repairs are complete, you pay the deductible (depending on the Plan you purchased) and then we pay the remaining balance directly to the repair facility by check or credit card. Any additional costs related to parts not covered are your responsibility. |
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| Where can I get my vehicle repaired? |
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| You may take your vehicle to any Nissan Dealer or licensed automotive repair facility nationwide. This may include the Nissan Dealer where you purchased your Agreement or any dealer specializing in your vehicle make. |
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| Can you recommend a repair facility? |
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| We will not recommend any particular repair facility, however we do insist that you choose a licensed repair facility. |
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| Who pays for the repairs? |
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Once your repairs have been completed, you pay the deductible (depending on the Plan you purchased) and then we pay the remaining balance directly to the repair facility by check or credit card. Any additional costs related to parts not covered are your responsibility.
Note: In the case of a mechanical breakdown, the cost of the diagnosis is your responsibility unless the particular part or component's failure is covered. |
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| What are the details of the Nissan automobile roadside service plan
assistance coverage? |
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If you require automobile roadside assistance, you can call (800) 225-2476 24 hours a day. You will receive on-site assistance from a qualified service facility up to a maximum of $100 per incident for minor mechanical disablement, such as battery boost (jump start); flat tire change (with your good spare); delivery of gas (maximum $5); and lock-out assistance. You may send claims for reimbursement to Nissan automobile Roadside Service Plan Assistance, Claims Department, P.O. Box 17179, Tucson, AZ 85731-7179.
Note: This benefit is not provided under the QD plan. Deductibles do not apply and due to certain state laws, this benefit may be unavailable in the state in which you bought your vehicle. Please refer your personal Service Agreement. |
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| What is the towing policy? |
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If your vehicle requires towing due to the mechanical breakdown of a covered part, you can be reimbursed for the actual expense of having it towed to an authorized automotive repair facility. Nissan will pay for a portion of the towing charge (up to $100, or $35 under the QD plan) not covered from other source(s). You may send claims for reimbursement to Nissan North America, QualityGuard+Plus, Customer Reimbursement, P.O. Box 680, Gardena, CA 90247. Please call us at (800) 888-5245 to verify reimbursement before mailing any documents.
Note: Statutes governing your service agreement vary by state. Depending on where you purchased your vehicle and service agreement, deductibles for towing may not apply or this benefit may not be available. Please refer to your personal Service Agreement for complete details. |
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| What are the trip interruption benefits? |
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If your vehicle is inoperable due to the mechanical breakdown of a covered part when you are 100 miles or more away from home, Trip Interruption coverage may reimburse you for the following expenses: alternate transportation, meals, and lodging, not to exceed $500 per incident. You must make arrangements by calling Nissan automobile Roadside Service Plan Assistance at (800) 225-2476.
Note: Trip interruption benefits are not covered under the QD plan. Statutes governing your service agreement vary by state. Depending on where you purchased your vehicle and service agreement, deductibles for trip interruption may not apply or this benefit may not be available. Please refer to your personal Service Agreement for complete details. |
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| What happens while my vehicle is being repaired? |
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If you need alternate transportation due to the g of a
covered part, you can be reimbursed for car rental expenses up to $35 per day, to a maximum of five days,
and $175 total per breakdown.
You must rent from an authorized rental agency or your repair
facility. Car rental reimbursement is based on the repair time required to repair your vehicle, as approved
by Nissan, according to the following table:
| Repair Time
Required | Number of Days Allowed | Maximum Reimbursement | | 0.1 - 8 Hours | 2 | up to $70 | | 8.1 - 16 Hours | 3 | up to $105 | | 16.1 - 24 Hours | 4 | up to $140 | | 24.1 - 32 Hours | 5 | up to $175 |
You may send claims for
reimbursement to Nissan North America, QualityGuard+Plus, Customer Reimbursement, P.O. Box 680,
Gardena, CA 90247. Please call us at (800) 888-5245 to verify reimbursement before mailing any
documents. |
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| How do I cancel my agreement? |
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You or a person authorized by you may cancel your Agreement by submitting a written request. Include the mileage (odometer reading) of the vehicle at the time of cancellation and mail this information to the dealer who sold you your vehicle.
If your Agreement is cancelled within 60 days from its effective date and you have not filed a claim, you will receive a full refund. If you have filed a claim or if your Agreement is cancelled after 60 days, the refund will be calculated based on the greater of either the time over 60 days or your mileage. A processing fee of $35 will be automatically deducted, if applicable, from the refund (refer to your Service Agreement to find out if your state is an exception).
Note: If your Service Agreement was financed, the refund will be paid to the lienholder unless you submit proof of pay-off. |
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| How do I transfer my agreement when I sell my vehicle? |
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| 1. | Show that your vehicle's service records are current and indicate that the vehicle
was maintained in accordance with the manufacturer's maintenance schedules. | | 2. | Request the
transfer within 30 days of the change in ownership. | | 3. | Fill out completely and sign
the Transfer Certificate found in your Service Agreement or in a sample Service Agreement and submit
with a $35 transfer fee (in Alabama, Arizona, California, and Washington the transfer fee is $25) to the
address shown on the Certificate. |
A new Service Agreement will be mailed to the
subsequent owner within four weeks of Nissan's receipt and successful processing of all requested
material. |
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| What responsibility do I have for maintaining my vehicle? |
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| You must maintain your vehicle in accordance with the manufacturer's maintenance schedules. Keep your receipts as proof of maintenance (oil changes qualify), even if you maintain your own vehicle. If you do not have a copy of your vehicle's manufacturer maintenance schedule, please call the manufacturer and request a copy. |
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| How do I contact QualityGuard+Plus? |
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You may call us at (800) 888-5245 from 6:00 AM until 5:00 PM PST or send an e-mail to QualityGuardPlus@nissan-usa.com.
The Nissan automobile Roadside Assistance number is (800) 225-2476. |
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| Can you recommend a repair facility? |
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| We will not recommend any particular repair facility, however we do insist that you choose a licensed repair facility. |
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| Who pays for the repairs? |
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| Once your repairs have been completed, you pay the deductible (depending on the Plan you purchased) and then we pay the remaining balance directly to the repair facility by check or credit card. Any additional costs related to parts not covered are your responsibility.Note: In the case of a mechanical breakdown, the cost of the diagnosis is your responsibility unless the particular part or component?s failure is covered. |
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(952) 475-3939
What do I do if my vehicle breaks down?